How Freelance Engineers are Adding Value to Businesses

Sachin Reddy is a staff author at Fieldengineer.com which is an On-Demand Marketplace for Telecom Freelance Engineers.

Telecommunication internet service providers invest billions of dollars into advancing the field and maintaining their vast networks. They are known for their innovation, but that innovation has been stymied by the lack of in-house engineers with the right skillset to efficiently offer solutions to problems and questions. Instead, companies are spending vast amounts of time looking for the right in-house employee when a significant number of top-tier engineers can be found offering the services as telecom field engineers. Looking for engineers outside of their company can save companies money and time as well as putting them into contact with next generation of field engineers.

Save Money
Most companies don’t want to pay the price to have top tier engineers on staff at all times and those engineers don’t want to accept less than they’re worth. Only hiring talented engineers with a specialized knowledge when they are needed saves the company money while it allows the engineer to set their price. This is especially true when multiple engineers are needed for a project. Companies don’t want to invest in that, but they need to realize that an in-house team doesn’t meet the requirements sometimes. When that happens, there’s a market of smart and talented workers who can provide companies with the knowledge and skills they need to capitalize on new opportunities. The one-time payment for an outsourced engineer would be the fraction of the cost of hiring a full-time engineer with the same talents.

Save Time

Sites like fieldengineer.com offer companies their pick of a large quantity of candidates who are qualified. That cuts out the time needed to put up job postings, wait for replies from potential employees, schedule an interview, and finally schedule a start date. Online, their professional experience and education gets listed for companies to peruse. Companies don’t have to rely on their own self-promotion either. Like all areas online, sites like these thrive on reviews. Companies review the people who have worked for them based on their skill, experience, and attitude. An engineer’s reputation for hard work and smart solutions is supported by positive reviews from other telecom companies who know what’s needed in that field. Of course, in order to assure you’re saving time and getting professionals in the field, it’s better to look at marketplaces specializing in connecting companies to engineers and only engineers.

Find New Talent

Newer talent can be found freelancing online. Many talented professionals have moved over to marketplaces because of the freedom and flexibility offered. The millennial generation and others who have welcomed the technological age with open arms have adjusted to the gig economy. Online sites give them a place to display their talent to every possible client. It’s also given them the control to pursue their own interests and bid for jobs that both hold their interest and conform to their schedule. These short-terms contract works best for them and best for the companies involved. So, the companies that find engineers on these sites for network planning analysis are getting self-motivated contractors who confident enough in their own skills to sell them to knowledgeable management teams. These are also eager contractors who applied out of a true desire to be involved for however long the project is meant to last. That’s the kind of energetic disposition and problem-solving nature that exists on marketplaces.

Companies can try to strengthen their in-house teams, but innovative solutions are often going to come from outside. Marketplaces like Field Engineer are dedicated to a promoting the freelance job market for a certain field, and that specialization is what makes them easier to work with and more dependable. They put talented engineers in a place they can be found, and they give companies the opportunity to present their project and project needs.

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Why The Customer Experience Should Be At The Heart Of Marketing and Selling Services

Consumers now reside in a digital world where instant gratification is the new currency. The rise of Spotify, Netflix, Amazon Prime Now and Uber ensures they can avoid any pain points and get what they want and when they want it in a new on demand economy.

However, the ‘we want it now’ consumer continues to evolve and now expects a personalized experience too. If online services know what their favorite movies, TV shows and music they like, surely retailers will know what they like too.

Tech savvy users are looking for businesses to lead the way with new technology that continues to treat them as unique individuals. A generic marketing e-mail with their name pasted at the top in a different font is no longer going to cut it.

The evolution of the customer experience has even given birth to the phrase Martech which is the blending of marketing and technology. Industries across multiple industries are all facing the same problem as the digital transformation of everything gathers pace.

Keeping up with all the latest trends across the digital landscape is no longer an option it should be compulsory for anyone serious about the future of their business. The good news is that you are not alone and the fact that 76% of field service providers were reportedly struggling to achieve revenue growth should be the only wake-up call that you need to take this seriously.

However, there are numerous field service winners here too. For example, in 2017 there are many organizations providing seamless digital experiences and delivering faster resolution times. It is often said that technology works best when it brings together and here is a selection of great examples.

The Value of Improving the Customer Journey

Personalization is much more than just another industry buzzword but a reaction to the demand driven by consumers. Providing the right experience at the right time is an art that many are still learning to master. But, the ability to increase 15% percent of revenue and lower the cost of serving customers by 20% is a language that every member of the boardroom will understand.

Do Not Underestimate the Importance of Customer Service

According to Microsoft, an incredible 97% of consumers advised customer service is critical to their choice or loyalty to a brand. But it’s also crucial to remember how this is across self-service, social, phone, mobile and a plethora of devices.

The divide between offline and online is disappearing. No matter what device we have at hand, wherever we are located and if we are using our keyboard, touchscreen or even voice, the experience should be the same.

Poor Customer Service Will Be Punished

It is well understood that it costs businesses more to acquire a new customer than it does to keep an existing one. Savvy consumers will happily shop around for the best deal. Ironically many companies seem to treat their current clients with contempt arrogantly and assume they will stay with them regardless.

The reality here in 2017 is that 64% of consumers have switched providers in at least one industry due to poor customer service according to Accenture. We no longer suffer fools gladly, and a lack of patience or frustration will ensure most consumers will switch providers after only one negative experience.

In this digital age, loyalty must now be earned rather than taken for granted. The only question that remains is what are you doing about it?

Time Is Money

An Amazon Prime account makes one-click ordering and delivery within 2 hours a reality. Maybe, we shouldn’t be too surprised how our time is becoming increasingly valuable. Forrester recently advised that 73% of consumers will happily admit that their time is the most important factor where businesses need to focus.

Pain points such as long-winded automated phone menus, cumbersome online chats or waiting around between 9 am and 6 pm for somebody to call you will no longer be tolerated. Organizations need to manage the expectations of their customers and remove friction to offer a truly simplified service in a timely manner.

Make Way for The Internet of Things (IoT)

With 50 Billion internet-connected devices by 2020, the time to take IoT seriously is right now. Consumers do not care about your product roadmaps; they now expect the same experience with any of their devices.

There is already a long line of competitors offering similar services. Failing to keep up will leave your brand looking like a tired Sears or J. C. Penney store that failed to keep up with the speed of hyper change across the digital landscape.

OVERALL

Advances in machine learning, deep learning, and artificial intelligence have already made real-time personalization a reality. A dramatic rise in expectation levels means that users of all ages now demand the same experiences across multiple platforms.

Mainstream audiences are looking for businesses to lead the way and provide the wow factor through technology based solutions. However, sometimes, they just want greater digital interaction and to be treated as a unique individual from a fellow human being.

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