Digital Transformation occurs when an organization leverages the use of advanced technology to change the way they conducting business. By doing so, these companies can run a more responsive business operation and gain greater market share.
This is especially true in the Field Service Industry. One example of this positive impact is the use of Internet of Things (IoT) to remotely monitor equipment performance. By continuously monitoring sensors related to a particular piece of machinery, a Field Service Organization(FSO) can predict when service is needed or know as soon as there is a failure. At that point, the FSO can contact the customer to provide information to fix the problem, analyze what personnel or parts need to be sent onsite to resolve the issue, or provide information to the customer to avoid the impending problem all together.
Learn more about Digital Transformation by listening to this podcast.